Permanent Jobs Berkshire
|German Customer Service Advisor||£ 21000 21000||Reading||VC3452|
|Our client is currently recruiting for a fluent speaking German Customer Service Advisor to join their busy team based in Winnersh
Responsible for ensuring that all customer needs are promptly met to maintain an excellent level of service.
Process orders, advise customers of the status of orders, stock levels and ETA of any backorders.
Be aware of call volumes and work closely with the team to ensure abandoned calls are kept to a minimum and within company service targets.
Maintain customer database with up to date information
Monitor order book and ensure all orders are converted to achieve sales targets.
Ensure that customer and sales force queries are resolved both promptly and correctly.
Ensure incident reports are raised promptly to relevant warehouse detailing all discrepancies.
Work closely with relevant departments to ensure highest level of service is provided to customers.
Obtain proof of deliveries when required.
In addition to these duties and responsibilities, the jobholder may be required to carry out other tasks assigned by their manager.
Business fluent in German (essential)
Excellent written and verbal communication skills in both English and German (essential)
Customer service experience (advantage)
French or Dutch language skills (advantage)
Positive attitude and pleasant personality.
Excellent organisational skills with an ability to pay particular attention to detail.
Familiarity with Excel, Word etc.
If you wish to apply for this job then please send your CV stating job title and reference number to firstname.lastname@example.org
If you have already registered and are interested in this job then please give Bev, Katie, Emily or Jane a call - YOU DO NOT NEED TO RESEND YOUR CV.
T: 0118 959 2043