Permanent Jobs Buckinghamshire
|Conference and Banqueting Supervisor||£ 18000 20000||Stoke Poges||vc3463|
|My client is an exclusive 5 star Hotel & Country Club featuring first class golf, tennis, spa and dining facilities.
As Reservationist, you will ensure that guests receive the highest standard of service & co-operation at all times in line with AA 5 Red Star Standards. A successful candidate will ensure that they are fully aware of all hotel, spa and golf tariffs so that they are able to accurately take & input Hotel Reservations and Spa Retreats, ensuring maximum yield & occupancy in accordance to Company Standards.
40 hours a week - 5 day Rota to include weekends and bank holidays as per Departmental Rota.
To ensure that you are fully aware of all House tariffs, spa and salon tariffs, facilities & current activities.
To accurately take & input Hotel Reservations and Spa Retreats, ensuring maximum yield & occupancy in accordance to Company Standards.
To accurately take & input Spa Treatments, Tennis Lessons, Classes, Creche, Golf bookings and lessons, & Restaurant bookings in accordance to Company Standards.
To be responsible for the accuracy of all administration of bookings & carry out checks on a daily & weekly basis.
To be fully aware of the Hotel credit policies & to ensure that each booking adheres to this.
To adhere to Departmental SOP manual and AA Standards, ensuring 5 star service is met from the first point of contact.
To update, check & manage rates & bookings for on line reservations on Opera, Trust, Late Rooms, Booking.com, Mr & Mrs Smith and other third party websites.
To update, check & manage rates on spa menu & communicate any changes to all Front of House staff.
To assist with inputting rates and offers (current and new) onto Opera and other related sites
To update, check, manage rates & bookings on Opera/Concept & communicate any changes to all Front of House staff.
To liaise with all departments & communicate any special requirements of individual guests.
To provide an efficient & professional service at all times & deal with guest enquiries either by email, fax, telephone, letter or verbal.
To have full working knowledge of all Front of House, Spa & Salon related systems & equipment.
To ensure computer maintenance procedures ie. backups are undertaken & to report any errors immediately.
To ensure every guest and member receives written confirmation within 24 hours of confirming a reservation ( room, package or retreat reservation)
To attend the Daily Dash meeting and communicate traces, special requirements, VIP and combined Hotel and Spa Reservations efficiently.
To deal with all brochure enquiries relating to accommodation, Spa and bookings & track responses to these enquiries.
To be fully trained on Thalgo & Terrake Products and range
To assist with group promotions and packages design
To attend meetings, appraisals and training as required.
To assist in training of other Front of House team members in effective reservation practices & ensure that these are adhered to at all times.
To ensure the accuracy of all administration information & respect confidentiality.
To be aware of and adhere to health and safety, fire and bomb threat procedures. Plus report any item which causes concern to staff or clients.
To report any maintenance that is required through the correct channels.
To ensure that you report for duty in line with the rota and are presented in a clean well maintained uniform.
Other ad-hoc duties as required.
If you wish to apply for this job then please send your CV stating job title and reference number to firstname.lastname@example.org
If you have already registered and are interested in a specific job then
please give Bev, Katie, Emily or Jane a call - YOU DO NOT NEED TO RESEND YOUR CV.
T: 01494 510 800