Permanent Jobs Buckinghamshire
|Membership Sales Co-ordinator||£ 16500 16500||Stoke Poges||vc3461|
|My client is an exclusive 5 star Hotel & Country Club featuring first class golf, tennis, spa and dining facilities. This is an administration role in support of the team covering health and tennis membership sales. The 40 hour week is based on a 5 day rota which will include weekends and bank holidays.
To update and enter membership enquiries and prospects on the membership database. Scheduling and conducting follow-up correspondence, mailings, calls and meetings with sales prospects.
To provide administrative support to the Membership Sales team through invoicing new members to creating membership welcome packs.
To ensure all membership sales related documents are maintained in an orderly system.
To provide excellent account management of existing Health, Tennis & Social and Golf members and responding to all queries in a proactive and positive approach.
To tour potential members around the facilities at weekends or when the consultants are busy, presenting the prospects in a professional and knowledgeable manner and guiding them through the sales process.
To research and contact an agreed list of individuals and groups with a proactive ability to produce new membership leads.
To assist with the operation and marketing of Social Events as and when required. Attend social events if requested.
To contribute where required to other company activities.
To maintain the confidential details of the membership on the database. Updating this information on a regular basis.
To utilise fully the customer contact software supplied by the company.
To assist as required with the annual membership renewal.
To understand and be aware of the Departmental Standard Operating Procedures and adhere to these at all times.
To attend meetings, appraisals, and training as required.
To adhere to health and safety, fire and bomb threat procedures. Plus report any item which causes concern to staff or clients to the appropriate authority.
To report any maintenance that is required through the correct channels.
To ensure that you work in line with the rota and are presented in a clean well maintained uniform.
Any other ad-hoc duties as required.
Excellent written and oral skills
Excellent organisational and prioritising skills
Personable individual with excellent people skills
Microsoft Office, Word, Excel literate
Able to work on in a team or on own initiative
Experience of working in a busy sales environment
Fitness experience (gym/tennis) either personally or professionally
Experience of Database Management (preferably ACT/Concept Membership based database).
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