Permanent Jobs Berkshire
|roject Manager Customer Success Global Enablement||£ 87000 87000||Reading||vc3626|
|Working for a Global enterprise level business.
The Project Manager of Customer Success Global Enablement is responsible for ensuring Customer Success team and their managers are equipped to achieve their Customer Success objectives. This role will lead the charge to develop a common language, processes and documented process flow of Global Customer Success while collaborating with the Global Enablement Optimization team and other pertinent business partners based in the US and globally. This position will be responsible for developing, improving the effectiveness of process implementation and continuous improvement opportunities and initiatives. Build and analyze data to improve the effectiveness of sales coverage models for retention, penetration, of targeted customers. Design scalable global coverage growth solution and productivity recommendations to create a return on investment to support strategic business efforts
Coordinate with Global Customer Success leadership and executive management to define sales support initiatives and build executable action plan
Manage and create formal documentation plans of best practices across the business to unified and harmonized standardization and governance
Recommend and develop content adoption metrics, define sales enablement best practice and key performance metrics.
Act as a liaison between US Customer Success leadership and business partners to provide KPI and financial reporting
Build and analyze data to improve the effectiveness of sales coverage models for retention, penetration, of targeted customers. Design scalable global coverage growth solution and productivity recommendations.
Utilize reporting and analytical tools to bring actionable information to the business on trends and analyzes Customer Success business data impact on the P&L.
Identifying continuous improvements opportunities, to streamline current processes and support the scalable growth solutions.
Gather feedback from Customer Success leaders on a regular basis to constantly improve support programs
If you wish to apply for this job then please send your CV stating job title and reference number to firstname.lastname@example.org
If you have already registered and are interested in this job then please give Bev, Katie, Emily or Jane a call - YOU DO NOT NEED TO RESEND YOUR CV.
T: 0118 959 2043