Permanent Jobs Berkshire
|Customer Service Administrator||£ 18000 20000||Reading||VC3915|
|Our client is a market-leading provider of approved study materials for accountancy and finance courses, supplying publications and learning resources to training providers and educational institutions all over the world.
They are currently looking for a Customer Service Administrator to join their specialised team and require someone with a customer-focused approach, who is quick to acquire product knowledge and has the ability to communicate with students and tutors alike.
The role is to:-
Provide external clients with high quality service and ensure customer satisfaction in order to protect market share
Process orders and respond to queries promptly and accurately to deliver desirable outcomes to customers
Ensure that all customer communications are delivered within the timeframes and to the standards set within KPIs.
Communication skills - liaising with customers in both written and oral form
Organisation skills - maintaining records and meeting deadlines
Customer Focus - understanding the needs of both potential and existing customers
Managing workload effectively, showing sound time management and prioritization
Natural enthusiasm and self-motivation
A desire to learn quickly and take an interest in the market
If you wish to apply for this job then please send your CV stating job title and reference number to firstname.lastname@example.org
If you have already registered and are interested in this job then please give Bev, Katie, Emily or Jane a call - YOU DO NOT NEED TO RESEND YOUR CV.
T: 0118 304 1877