Permanent Jobs Berkshire
|Customer Success Account Manager||£ 32000 33000||Reading||VC3921|
|A top 20 SaaS leader, where they combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant, they are growing!
This is a new position to work in their Global Success team with the opportunity to have a major impact on their our Customer Success and be able to build on existing programs.
As a Success Account Manager you will work with the Account team, Customer Support, Development, Business Units, Partners and personnel to understand: The customer's business and technical environment. - the short- and long-term goals for those products the customer has deployed. The Success Account Manager's responsibilities will also include the following:
Develop and maintain strategic business relationships with SMB accounts to promote the Company’s products and services and profitable business relationships. Utilizes detailed knowledge of products and thorough knowledge of clients’ business to consult and provide solutions that will increase value and ROI for clients. Responsible for managing the overall account relationship and serves as the 1st point of contact for customer. Works with clients on contract renewals and escalated Customer Care issues.
Demonstrate a strong knowledge of our software products, operational procedures and brings together all key operating groups supporting each SMB client. Will have value added conversations throughout the life of the contract with customers with the ultimate goal of customer retention. Will own a territory of accounts and will ensure each customer’s expectations, growth and ROI is met and company software product is adding value.
Delegate projects/tasks to appropriate operating teams, track progress against plan and drive to completion; Lead renewal discussions and involve sales and legal teams as needed. For larger SMB accounts (50 units or more) lead project team meetings, engage and manage necessary stakeholders for project deliverables;
Forecast and track key account performance metrics, such as, installation or support, usage, value/ROI of large SMB customer accounts (50+)
If you wish to apply for this job then please send your CV stating job title and reference number to firstname.lastname@example.org
If you have already registered and are interested in this job then please give Bev, Katie, Emily or Jane a call - YOU DO NOT NEED TO RESEND YOUR CV.
T: 0118 304 1877