Permanent Jobs Berkshire
|Corporate Receptionist/Client Services Team Member||£ 17000 20000||Reading||VC3925|
The purpose of this role is to deliver an excellent Reception & Hospitality service to internal and external clients. An opportunity has arisen to join our National Client Services team. Whilst based in central Reading, there may be occasions when you will be needed to attend the other English Offices to provide cover for absence/assist with after work events.
Duties & Responsibilities
Assist with all travel/hotel booking for internal clients.
Keeping the Reception area smart and tidy at all times.
Undertake First Aid & Fire Marshall duties.
To operate the company’s switchboard answering the phone to company standard, transferring the call and taking any relevant messages
To greet all clients on arrival and assist them in a courteous & helpful manner
Manage the outlook diary
Completing food hygiene and health and safety training.
To assist the marketing team with in house events.
Order all lunches, breakfasts & dinner when required.
Liaise with all external caterers
Maintain a clean and tidy kitchen that complies with food & hygiene regulations and to report any faults within this area
To complete all daily and monthly checklists and audits and adhere to the procedures for Client Services
Ordering all stock and completing monthly stocktake
Coding and reconciling all invoices
To work alongside other teams and provide support when needed at the respected office(s).
Monitor and maintain all internal meeting rooms to a high standard
Setting up conference calls
To be aware of and comply with the company’s policies and procedures
Liaise with the Central Marketing Events Team in order to provide on-the-ground meet and greet events support for Reading-based events.
Where Client Services responsibilities allow, provide administrative support to the Central Marketing Events Team for Reading-based events which could include pack and badge production
Key Skills & Experience
Previous experience within a Reception/Hospitality role
Previous experience of using a switchboard (Mitel would be desirable)
Good communication skills and confidence in dealing with people at all levels.
A team player with exceptional customer service skills
High standard of professional appearance
Ability to utilise tact, discretion and diplomacy and maintain confidentiality at all times
Flexibility with regard to shift patterns
Ability to work under pressure and to tight deadlines.
Eagerness, efficiency and willingness to learn and go the extra mile when required
Able to use own initiative
Excellent time keeping.
The following experience would be desirable but is not essential:
Previous experience working within the professional services industry
Previous administrative experience
A food and hygiene or a reception and hospitality qualification.
If you wish to apply for this job then please send your CV stating job title and reference number to firstname.lastname@example.org
If you have already registered and are interested in this job then please give Bev, Katie, Emily or Jane a call - YOU DO NOT NEED TO RESEND YOUR CV.
T: 0118 304 1877