Permanent Jobs Berkshire
|Customer Trainer (UK/Ire)||£ 22000 23000||Reading||VC3977|
|A great opportunity has arisen to work for a large global software company here in Reading to work as a Customer Trainer. This would be a great opportunity for someone who wants to get into L&D or training.
The role is responsible for delivering product training to new & existing customers on the solution with a strong focus on customer satisfaction. Main functions of this job will include outbound calls to schedule training, deliver virtual training sessions (via webex), develop training materials & document training tasks in the SalesForce CRM. This position requires the ability to explain technical complexities of the various product features effectively and to a broad audience; therefore, strong communication and interpersonal skills are essential.
Level of Work:
This position works on assignments varying in complexity that require conceptualizing, reasoning, and interpretation skills. Individuals in this position work independently, under general guidelines and within established procedures.
Essential Job Functions:
Training and onboarding for new customer accounts
Provide the initial and ongoing product training to the customer base
Structure presentations to fit the customerís needs and circumstances
Prepare and schedule virtual training sessions
Create and produce user guides & web training modules
Serve as a SME (subject matter expert)
Prepare for and conduct new employee product training
Follow-up with larger customers to validate implementation experience and completion
Perform miscellaneous job-related duties as assigned
If you wish to apply for this job then please send your CV stating job title and reference number to firstname.lastname@example.org
If you have already registered and are interested in this job then please give Bev, Katie, Emily or Jane a call - YOU DO NOT NEED TO RESEND YOUR CV.
T: 0118 304 1877