Permanent Jobs Berkshire
|Senior Implementation Specialist||£ 30000 33000||Reading||vc3992|
In this role you will work closely with various internal functional groups including Sales, Scheduling, Training, Customer Success & Support, as well as across all levels within a customer organisation. Strong communication, good networking & interpersonal skills are essential.
Level of Work:
Work assignments vary in complexity & require conceptualizing, reasoning & interpretation skills. Individuals in this role work independently & are responsible for driving continuous improvement in implementation standards, operational processes & customer engagement throughout the customer journey in Deployment Services.
Essential Job Functions:
Single point of contact, ensuring that the onboarding of new SME customers is carried out on schedule
ORIENTATION: Run the internal 'kick-off’ & customer orientation call to confirm contact roles & provide a 60-day walkthrough
GETTINGREADY: Complete pre-install checks, arrange installer engineers, validate completed details & confirm the scheduled training
SETUP: Provide login details, check user setup, monitor setup & discuss config settings
FINALCHECKS: Verify trackers are installed, information completed & ensure training delivery is completed
READYTOGO: Run the 'close-out’ call, ensure handoff criteria are met & manage the handover to Account Managers (SAMs)
Manage change as part of customer onboarding to handle changes in scope e.g. missing features, corrected information, new features etc
Anticipate & effectively resolve issues & mitigate risks throughout the implementation
Provide effective communication, influence positively in situations of conflict & ensure excellence in all aspects of implementation
Assist SAMs with the implementation and upsell features for existing customers. Look to provide a success road map for the customers & internal stakeholders (Sales, SAMs & Support).
Provide consultancy to help existing SMB customers with system setup & early adoption issues
What we’re looking for...
You’ll need to have:
Bachelor’s degree or relevant work experience.
2-3 years experience in the successful delivery of implementation projects for SMB clients.
Experience in installation scheduling, account management, training or customer support
Technical acumen with a proven ability to quickly learn new skills & assimilate new technologies
Intermediate MS Office/G Suite - MSProject; Excel/Google Sheet
Even better if you have:
Background in SaaS solutions or web-based applications
One of PRINCE2 Foundation; Agile Foundation or ITIL Foundation
Proficient in a second European language (Business fluent)
Customer focused with a willingness to accept & take ownership of issues
Able to communicate complex concepts with clarity & enthusiasm
Exceptional planning & organization skills
Operational Excellence PRINCE2 SaaS
If you wish to apply for this job then please send your CV stating job title and reference number to firstname.lastname@example.org
If you have already registered and are interested in this job then please give Bev, Katie, Emily or Jane a call - YOU DO NOT NEED TO RESEND YOUR CV.
T: 0118 304 1877