Permanent Jobs Berkshire
|Customer Trainer||£ 26000 28000||Reading||vc4022|
|As a top 20 SaaS leader, our client hires the top talent and empowers them to do their best work.
They combine the fun and excitement of a start-up environment with the resources,
operational excellence, and brand recognition of an established tech giant.
They're growing! This is a new position on their Global Success team with the opportunity to
have a major impact on Customer Success. They need your strong leadership, sense
of urgency and attention to detail to build on existing programs.
This role is responsible for delivering product training to new and existing customers on their tech solution with a strong focus on customer satisfaction. The primary functions of this job include making outbound calls to schedule training, delivering virtual training sessions (via WebEx), developing training materials, and documenting training tasks in the SalesForce CRM.
Responsibilities with the position include:
Training and onboarding for new customer accounts.
Providing the initial and ongoing product training to the customer base.
Structuring presentations to fit the customer needs and circumstances.
Preparing and scheduling virtual training sessions.
Creating and producing user guides and web training modules.
Serving as a subject matter expert to others.
Preparing for and conducting new employee product training.
Following-up with larger customers to validate the implementation experience and completion.
Performing miscellaneous job-related duties as assigned.
You’ll need to have:
Bachelor's degree or relevant experience.
Experience explaining complex technical product features to a broad audience, including those without technical backgrounds.
Even better if you have:
Three or more years of prior customer service experience.
Three or more years of experience in software training.
The ability to communication complex concepts with clarity and enthusiasm.
Exceptional planning and organization skills.
Excellent verbal and written communications, including the ability to communicate across various levels (both internally and externally).
The ability to learn new systems, software, and tools.
Experience with and knowledge of Google’s G Suite (e.g., Gmail, Sheets, Docs) or Microsoft Office Suite (e.g., Outlook, Excel, Word).
If you wish to apply for this job then please send your CV stating job title and reference number to email@example.com
If you have already registered and are interested in this job then please give Bev, Katie, Emily or Jane a call - YOU DO NOT NEED TO RESEND YOUR CV.
T: 0118 304 1877